Feedback from Students at the
ARS (American Residential Serivces) June 16-17, 2004

Student Comments

Content was very thorough and easy to follow. I liked the fact that there was class participation and real life project examples used during training. Class was very informative and kept your attention. Learned valuable information and tools to use. It was too short. Would have really liked another day or two. I think it was fantastic.
Lori Dillon; IT Project Manager, ARS

(3 weeks after taking the 2-day class) I need to say how much I enjoyed this class. It was very informative, insightful and really provided my team with tools & concepts they can apply to their jobs today. I loved that the instructors integrated discussion (not just lectures) into the training and engaged the entire classroom into these discussions. Based on my team’s feedback, the training was very well received and everyone left the training with something they could apply to their current job. What set this apart from other training I’ve attended was the focus on “real world” techniques and the CD with pre-configured templates. These templates were very helpful and I’ve seen them in use within our department.
John Carreno, Director IT Operations, (ARS) American Residential Services

(Liked Best) Content and structure of the course. The real-world focus was easy to understand.
David Ellerbe; Director IT, ARS

(Liked Best) The Step-by-Step process to project management - Easy to understand process.
Mike Connolly; Region IT Manager, ARS

(Liked Best) Specific to IT project management. Spent a lot of time with questions or soliciting responses from the audience. Real-world application. Take home resources are excellent.
John Carreno; Director IT Operations, ARS

I really did enjoy and appreciate all the info. I would highly recommend.
Dan Martens; Regional IT Manager, ARS

(Liked Best) The interaction of the instructors. The information was very entertaining. I saw many areas of ARS that could improve.
Thomas Bryant; IT Technician, ARS

(Liked Best) The day-to-day real-world approach and methodology.... not just theory.
Chris James; Infrastructure Project Manager, ARS

(Liked Best) The knowledge of tools available (and provided) and the examples of real-world experiences as well as the processes and methodologies presented.
Kevin O'Connell; Systems Engineer, ARS

(Liked Best) The subject matter...the tools CD will be very helpful. I have been able to take away some things I can apply right away to my day-to-day activities.
Doug Miller; Director, Applications and Support, ARS